《喜来登大饭店礼宾部SOP全套》(30个文件).rar AP-　meet　＆　greet　guest　in　airport.doc CHAIR.DOC conc　　confidentiality　for　guest　information.doc conc　　end　of　shift　procedure.doc conc　　guest　paging.doc conc　　log　book　＆　hand　over.doc conc　　message　delivery.doc conc　　parcels　delivery.doc conc　　royalty　arrival.doc conc　　unbrella.doc conc　area　presentation.doc conc　basic　courtesy　of　English.doc conc　beginning　of　shift.doc conc　booking　transportation.doc conc　change　for　guest.doc conc　code　for　guest　service.doc conc　direction.doc conc　equipment　maintenance.doc conc　fit　check　in.doc conc　fit　check　out.doc conc　greeting　arrival　and　deperture.doc conc　grooming.doc conc　group　check　in　＆　out.doc conc　guest　newspaper.doc conc　hold　for　pick　up　service.doc conc　local　information.doc conc　lost　＆　found.doc conc　lost　luggage.doc conc　luggage　storage.doc conc　mail　distribution.doc