Tag line www.hbr THE WAR ON CUSTOMERS…page 78 CHINA’S BUSINESS MOONSCAPE…page 88 60 How Successful Leaders Think Roger Martin 68 Make Your Company a Talent Factory Douglas A. Ready and Jay A. Conger 78Companies and the Customers Who Hate Them Gail McGovern and Youngme Moon 88Scorched Earth: Will Environmental Risks in China Overwhelm Its Opportunities Elizabeth Economy and Kenneth Lieberthal 98 The New Deal at the Top Yves L. Doz and Mikko Kosonen 20 FORETHOUGHT 37 HBR CASE STUDY We Googled You Diane Coutu 49 BIG PICTURE Saving the Internet Jonathan Zittrain 106 The Sophisticated Innovator 109A Buyer’s Guide to the Innovation Bazaar Satish Nambisan and Mohanbir Sawhney 121 The Innovation Value Chain Morten T. Hansen and Julian Birkinshaw 139 EXECUTIVE SUMMARIES 144 PANEL DISCUSSION June 2007 COMING AT YOU…page 60 Our expertise is to set the course. VALENCIA, america's CUP 2007