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硕士毕业论文_工作场所欺凌对员工知识隐藏的影响研究PDF

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更新时间:2023/9/20(发布于北京)

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文本描述
摘要
知识成为信息时代推动经济发展的新动力,成为影响竞争市场地位的关键要
素。系统化、有效化的知识管理成为组织战略发展的重点,在知识管理的实践中
发现,组织内上下级或同级间良好的知识沟通,能极大的促使知识管理水平的发
展。而知识隐藏已经成为知识管理领域的前沿主题,尽管已有学者研究讨论了知
识隐藏的影响因素,但是从组织情境视角来探究员工知识隐藏影响因素的研究较
少,不同的组织工作情境会引发员工消极或者积极的工作情感,进一步影响员工
组织内的决策行为。此外在人际关系交叉化、工作任务形式多变的职场环境中,
工作场所欺凌这种典型的负性行为已经成为亟待重视的问题。为了解决上述问题,
本次研究从工作骚扰、职场欺凌等组织内部频繁发生的典型性负性情境入手,基
于资源保存理论和社会认同理论,探索工作场所欺凌是如何影响员工知识隐藏行
为,以及心理安全在路径中的中介效应和差序氛围感知在路径中的调节效应。
本次研究通过对互联网、新媒体、通讯等行业的513员工的问卷调查,最终
研究结果如下:工作场所欺凌会对员工知识隐藏行为产生正向作用 ;心理安全在
工作场所欺凌对员工知识隐藏行为的正向作用中起到中介效应;差序氛围感知在
工作场所欺凌对心理安全的作用路径中起到正向调节的作用,即组织差序氛围感
知越高,工作场所欺凌对员工心理安全的影响越强。本文探究的目的是为了更加
深入地分析员工知识隐藏驱动因素,促进个体层面知识向组织层面转化。为管理
者如何促进知识要素在组织内交换畅通,实现知识资源经济效益最大化,提供理
论支撑。
关键词:工作场所欺凌;知识隐藏;心理安全;差序氛围感知
I
ABSTRACT
Knowledge has become a new driving force for economic development in the
information age and a key factor affecting the competitive market position. Systematic
andeffective knowledgemanagementhasbecome thefocusofthestrategic
development of an organization. What has been found is that, benign knowledge
communication between employer and employee or even between the same level can
extremely promote knowledge management. Hidden knowledge is a frontier topic in
the field of knowledge management, although studies have discussed the influence
factors of knowledge hidden, but from the perspective of organizational context to
explore the hidden knowledge staff research is not much, the influential factors of
different organizations work situation will lead to employees negative or positive
emotion,further affectthe decision-makingbehaviorof employeeswithin the
organization.Inaddition,intheworkplaceenvironmentwhereinterpersonal
relationships are interwoven and work tasks are changeable, bullying, a typical negative
behavior, has become a problem that needs urgent attention. In order to solve the above
problems, the research work from harassment, bullying the typicality of frequently
occurring within the organization, such as negative disposition condition, this paper
based on the resource conservation theory and social identity theory, explore the
workplace bullying ishiding behavior, howto affect employeeknowledge and
psychological security in the path of the intermediary effect and atmosphere perception
of difference in the regulating effect in the path.
Through a questionnaire survey of 513 employees in the Internet, new media,
communication and other industries, the final research results are as follows: Workplace
bullying has a positive effect on employees' knowledge hiding behavior; Psychological
safety plays a mediating role in the positive effect of workplace bullying on employees'
knowledge hiding behavior. The effect of workplace bullying on psychological safety
was positively moderated by perceived workplace climate, that is, the higher the
perceived workplace climate was, the stronger the impact of workplace bullying on
II