摘要
随着近年来国家对公立医院改革的不断深入，信息化改革逐渐成为医改中的重要
一环。Z医院作为 Z市的一家大型三级医院，近年来经营规模迅速扩张，加之新冠疫
情对医院的冲击，导致医院的诊疗业务量锐减，防控成本大增，内部运营管理变得愈
发复杂。后疫情时代 Z医院如何应对冲击，强化自身运营，成为医院管理者面临的首
要问题。在内外共同因素的作用下，Z医院信息化的改革迫在眉睫。
本文以 Z医院 HRP管理系统优化为研究对象，运用文献研究和访谈调研的方法，
首先对 Z医院 HRP管理系统现状和面临的主要问题，如数据标准化程度低、未实现流
程闭环，用户应用程度低等问题进行分析。得出了缺乏顶层设计、领导重视不足、团
队沟通不畅等原因，并依此提优化方案。要通过对基础数据的梳理、业务流程的优化
整合、用户层的智能化改造，来实现 Z医院 HRP管理系统的整体优化。随后从明确优
化目标、制定问题沟通机制、建立风险预警清单和专业人才培养四个方面提出了优化
方案的保障措施。本研究得出信息化改革是医院加强运营管理的主要手段， HRP管理
系统优化是信息化改革的主要途径。通过对 HRP管理系统的优化，消除 Z医院的信息
孤岛现象，提升医院的精细化管理能力，并为其他公立医院系统优化管理提供借鉴。
关键词：信息化管理；HRP管理系统；优化方案
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ABSTRACT
With the deepening of public hospital reform in recent years, informatization reform has gradually
become an important part of medical reform.Z hospital, as a large tertiary hospital in Z City, has rapidly
expanded its operation scale in recent years. Coupled with the impact of COVID-19 on the hospital, its
diagnosis and treatment business volume has decreased sharply, the cost of prevention and control has
increased, and its internal operation and management has become increasingly complicated.In the post-
epidemic era, how to deal with the impact of Z hospital and strengthen its own operation has become the
primary issue faced by hospital managers.Under the action of internal and external common factors, the
informatization reform of Z hospital is imminent.
This paper takes the optimization of HRP management system in Z hospital as the research object, uses
the method of literature research and interviews with people, first analyzes the current situation and main
problems of HRP management system in Z hospital, such as low degree of data standardization, failed to
realize the closed-loop process, and low degree of user application. The reasons such as lack of top-level
design, lack of attention from leaders and poor team communication are obtained, and optimization
schemes are proposed accordingly. To realize the overall optimization of HRP management system of Z
hospital through combing the basic data, optimizing and integrating the business process, and intelligent
transformation of the user layer. Then it puts forward the safeguard measures of the optimization plan from
four aspects: clear optimization goal, problem communication mechanism, risk early warning list and
professional personnel training. It is concluded that the informatization reform is the main means to
strengthen the operation management of the hospital, and the optimization of HRP management system is
the main way of informatization reform. Through the optimization of HRP management system, the
information island phenomenon of Z hospital is eliminated, the refined management ability of the hospital
is improved, and the system optimization management of other public hospitals can be used for reference.
KEY WORDS: Information management; HRP system; optimization scheme
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