2022 Sponsored ByExecutive Summary 03 05 10 19 27 42 52 1.0 2.0 3.0 4.0 The Great Resignation State of Staf?ng Challenges, Opportunities, and NPS The Digital Transformation 5.0 6.0 Staf?ng Agency Success Factors Resources and Advice for New Agencies 2 2The staf?ng industry is booming! And the boom times are expected to continue. This year, more than one in ?ve (21.5%) respondents to our survey said their agency grew 51% or more in 2021. Not only that, but nearly 80% expect double-digit growth this year. To facilitate this growth, agencies are embracing the digital transformation. Almost 60% of our sample agreed that technology provides a competitive advantage, and respondents plan to increase their tech investment this year. At the same time, the market is very tight, with more job openings than employed people. Companies are keenly focused on building relationships and providing an excellent candidate experience. The ones that are growing the fastest are investing in tech to help them achieve these goals, such as mobile apps, chatbots, and automated referral management platforms. This report digs into the challenges facing the staf?ng industry and the