- I - 摘要 在现今时代，企业之间的竞争越来越激烈，要想在竞争中保持优势企业就要充 分利用自己的资本，使其发挥最大的作用，而人力资源就是一种不容忽视的重要资 本，因此企业所面临的是即要发挥本身所拥有的人力资源优势，又要将人力资源的 优势全面的体现在企业运营与市场竞争的全过程。而生产企业在关注设备产能的同 时，需要全面重视人才在企业发展中的关键影响，通过合理的方式来管理员工，激 励员工，另外，需要注重建立和完善企业职工激励体系，最大限度的发挥激励作 用，以促进每个岗位的职工发挥其最大的潜力，帮助企业发展，达到企业价值最大 化的目标。本文针对Q发电有限公司运行部职工进行问卷调查，结合激励体系的理 论与实践指导，深入剖析运行部职工激励现状，找出对运行部职工激励不足的原 因，进行针对性的优化设计，具体研究内容如下： 首先，追溯激励理论的发展过程与对应概念，主要对其中的行为修正型、过程 型以及内容型激励理论进行了介绍。在此基础上，论述员工满意度理论，挖掘出激 励体制中员工满意度的作用，为本文的研究提供了理论基础。 其次，介绍了运行部职工的具体情况、运行部对职工的激励现状，首先采用访 问法，对职工进行访问，然后针对运行部激励体系设计了契合职工现状的问卷，并 对问卷调查结果进行深入分析。 再次，通过调查结果发现运行部现有激励体系存在激励管理效率差、环境因素 整体满意度底下、激励体系缺乏针对性且形式单一、职工职业规划制度不完善的问 题，并针对这些问题深入剖析其存在原因。 最后，针对运行部现有激励体系存在的问题进行激励体系优化，提出富有针对 性和可行性的优化方案，并从组织保障、制度保障、其他保障三个方面提出运行部 激励体系优化方案的保障措施。 关键词：激励体系；优化方案；保障措施；运行部 燕山大学工商管理硕士学位论文 - II - Abstract In today's society, the competition between enterprises is increasingly fierce, and human resources, as a relatively special and important capital, is of great importance to the future development of enterprises. The first problem that enterprises need to solve is how to turn there ownhuman resources they control into their competitive advantages, and to maximize their positive effect. While production companies are paying attention to equipment production capacity, the role of people is even more important. To do a good job in emplovee management, enterprises must carry out incentive work, and at the same time focus on establishing and improving the incentive system for employees in enterprises, so as to maximize the incentive effect, so as to promote the workers in each position to realize their maximum potential and help the development of enterprises and achieve the goal of maximizing value of the enterprise. In this paper, based on the Q-Power Company's operation staff questionnaire survey, combined with the theory and practice guidance of the incentive system, deeply analyzes the current situation of employee motivation in the operation department, finds out the reasons for the lack of motivation for employees in the operation department, and carry out targeted optimization design. The specific research content is as follows: Firstly, this paper expounds the related ideas of motivation, introduces the content motivation theory, process motivation theory and behavior modification theory, puts forward the employee satisfaction theory, and expounds the relationship between employee satisfaction and motivation system. It provides the theoretical basis for the research of this paper. Secondly, the paper introduces the specific situation of the employees of the operation department and the incentive status of the operation department to the employees. Firstly the interview method is used to interview the employees. Then, the questionnaire of the current situation of the employees is designed for the incentive system of the operation department, and the results of the questionnaire are further analyzed. Abstract - III - Thirdly, through the investigation results, it is found that the existing incentive system of the operation department has the problems of poor incentive management efficiency, overall satisfaction of environmental factors, lack of pertinence and single form of incentive system, and imperfect employee career planning system, and analyzes the reasons for these problems. Finally, the incentive system is optimized for the problems existing in the existing incentive system of the operation department, and the targeted and feasible improvement countermeasures are proposed. The incentives safeguards for the system optimization program of the operation department are proposed from there aspects: Organizational guarantee, institutional guarantee, and the other guarantees. Keywords： Incentive system; employee satisfaction；incentive plan 目 录 - V - 目 录 摘要 ................................................................................................................................... I ABSTRACT ......................................................................................................................... II 第1章 绪 论 .................................................................................................................... 1 1.1 选题背景和研究意义 ............................................................................................... 1 1.1.1 选题背景 ............................................................................................................ 1 1.1.2 研究意义 ............................................................................................................ 2 1.2 国内外研究现状 ....................................................................................................... 2 1.2.1 国外研究现状 .................................................................................................... 2 1.2.2 国内研究现状 .................................................................................................... 4 1.2.3 研究述评 ............................................................................................................ 7 1.3 主要研究内容和方法 ............................................................................................... 7 1.3.1 研究内容 ............................................................................................................ 7 1.3.2 研究方法 ............................................................................................................ 7 第2章 相关概念及理论基础............................................................................................ 9 2.1 激励的相关概念 ....................................................................................................... 9 2.1.1 激励的定义 ........................................................................................................ 9 2.1.2激励的作用 ......................................................................................................... 9 2.1.3激励的种类 ....................................................................................................... 10 2.2 激励理论 .................................................................................................................. 11 2.2.1 内容型激励理论 ............................................................................................... 11 2.2.2 过程型激励理论 .............................................................................................. 14 2.2.3 行为修正型激励理论...................................................................................... 15 2.3 职工满意度理论 ..................................................................................................... 16 2.4 激励与职工满意度的关系 ..................................................................................... 17 2.4.1 导致职工满意度下降的原因 ......................................................................... 17 2.4.2 提高职工满意度的激励手段 ......................................................................... 17 2.5 本章小结 ................................................................................................................. 18 第3章 Q发电有限公司运行部职工激励现状分析 ..................................................... 19 3.1 Q发电有限公司运行部概况