I 摘要 员工满意度是得到广泛认可的员工态度类型，制造业企业95后基层员工有 着鲜明的代际特征。提高95后基层员工工作满意度，对于提高组织绩效、降低 企业离职率等方面有着重要作用。提高制造业企业95后基层员工工作满意度， 能够稳定就业，可以发挥出重要的经济意义和民生意义。 本文的研究对象为M公司的95后基层员工，通过多种研究方法的综合运用， 对M公司人力资源管理现状进行了深度分析，基于满意度理论划分了团队协作、 薪酬福利、工作压力和职业发展等4个研究维度，通过SPSS25.0等软件，进行 了独立样本T检验、差异性分析和分维度分析，发现在4个维度中均存在制约员 工满意度的问题。其中，满意度维度由高到低分别为团队协作、薪酬福利、工作 压力和职业发展。M公司满意度问题突出表现在：95后基层员工对个人发展前 景和晋升通道较为悲观，普遍感受到工作压力较大，工作的付出与回报不对等， 以及新入职员工得到企业关怀较少等方面。针对制约满意度提升的突出问题，以 及得分较低的突出因子，从优化薪酬福利制度、降低工作方面压力、增强团队协 作能力、助力员工职业发展等方面，提出了改进建议，帮助M公司提高95后基 层员工满意度，进一步提高企业生产经营效益。 关键词：M公司；95后基层员工；员工满意度；提升策略 Abstract II Abstract Employeesatisfactionisawidelyrecognizedemployeeattitudetype,and post-95sgrassrootsemployeesinmanufacturingenterpriseshavedistinct intergenerationalcharacteristics.Improvingpost-95sgrassrootsemployees'job satisfactionplaysanimportantroleinimprovingorganizationalperformanceand reducingtheturnoverrateofenterprises.Improvingthepost-95sgrassroots employees'jobsatisfactioninmanufacturingenterprisescanstabilizeemployment andplayanimportantroleineconomyandpeople'slivelihood. Inthisthesis,thepost-95sgrass-rootsemployeesofMCompanyaretakenasthe researchobject,andthroughthecomprehensiveapplicationofvariousresearch methods,thecurrentsituationofhumanresourcesmanagementofMCompanyis deeplyanalyzed.Basedonthesatisfactiontheory,fourresearchdimensionsare divided,suchasteamwork,salaryandwelfare,workpressureandcareerdevelopment. ThroughSPSS25.0andothersoftware,independentsampleT-test,differenceanalysis andfractaldimensionanalysisarecarriedout,anditisfoundthatthereareproblems restrictingemployeesatisfactioninallfourdimensions.Amongthem,thedimensions ofsatisfactionfromhightolowareteamwork,salaryandwelfare,workpressureand careerdevelopment.ThesatisfactionproblemsofMCompanyarehighlightedinthe followingaspects:thepost-95sgrassrootsemployeesarepessimisticabouttheir personaldevelopmentprospectsandpromotionchannels,generallyfeelthatthework pressureisgreater,thepayandreturnofworkarenotequal,andthenewemployees receivelesscarefromenterprises.Inviewoftheprominentproblemsrestrictingthe improvementofsatisfactionandtheprominentfactorswithlowscores,thisthesisputs forwardsomeimprovementsuggestionsfromtheaspectsofoptimizingthesalaryand welfaresystem,reducingworkpressure,enhancingteamcooperationability,and helpingemployees'careerdevelopment,soastohelpMcompanyimprovethe satisfactionofpost-95sgrassrootsemployeesandfurtherimprovetheproductionand operationefficiencyoftheenterprise. Keywords:Mcompany;Post-95sgrass-rootsemployees;Employeesatisfaction; Promotionstrategy 目录 III 目录 摘要.............................................................................................................................I Abstract..........................................................................................................................II 第1章绪论..................................................................................................................1 1.1研究背景和研究意义......................................................................................1 1.1.1研究背景................................................................................................1 1.1.2研究意义................................................................................................1 1.2国内外研究现状..............................................................................................1 1.2.1国外研究现状........................................................................................1 1.2.2国内研究现状........................................................................................3 1.2.3研究评述................................................................................................3 1.3研究内容和研究方法......................................................................................4 1.3.1研究内容................................................................................................4 1.3.2研究方法................................................................................................4 1.3.3技术路线................................................................................................5 1.4创新之处..........................................................................................................6 1.5本章小结..........................................................................................................6 第2章相关概念和理论综述......................................................................................7 2.195后基层员工相关概念..................................................................................7 2.1.195后基层员工的定义............................................................................7 2.1.295后基层员工的特征............................................................................7 2.2工作满意度相关概念......................................................................................8 2.2.1工作满意度的定义................................................................................8 2.2.2工作满意度理论....................................................................................8 2.2.3工作满意度影响因素............................................................................9 2.2.4工作满意度测量方法..........................................................................10 2.3本章小结........................................................................................................10 第3章M公司简介和95后基层员工人力资源管理现状......................................11 3.1M公司简介.....................................................................................................11 3.2M公司人力资源分布情况.............................................................................11 3.2.1M公司组织架构...................................................................................11 3.2.2M公司95后基层员工人力资源结构分析........................................12 目录 IV 3.3M公司95后基层员工人力资源管理现状..................................................14 3.3.195后基层员工招聘情况......................................................................14 3.3.295后基层员工管理情况......................................................................14 3.3.395后基层员工流失情况......................................................................16 3.4本章小结........................................................................................................16 第4章M公司95后基层员工满意度调查分析.....................................................17 4.1调查方法........................................................................................................17 4.2问卷调查........................................................................................................17 4.2.1调查目的和调查范围..........................................................................17 4.2.2问卷的设计、发放与回收..................................................................17 4.2.3问卷调查结果人口学变量频率分析..................................................20 4.2.4信度和效度检验..................................................................................22 4.2.5问卷调查结果满意度分析..................................................................24 4.395后基层员工满意度存在问题及原因分析................................................35 4.3.1职业发展方面......................................................................................36 4.3.2工作压力方面......................