································································································· I Abstract ···························································································· II 第1章绪论 ························································································ 1 1.1研究背景与意义 ············································································· 1 1.1.1 研究背景 ·············································································· 1 1.1.2 理论意义 ·············································································· 1 1.1.3实践意义 ··············································································· 2 1.2国内外文献综述 ············································································· 2 1.2.1国外文献综述 ········································································· 2 1.2.2 国内文献综述 ········································································ 4 1.3主要研究内容 ················································································ 5 1.4论文拟解决的关键问题 ···································································· 5 1.5研究方法和技术路线 ······································································· 6 1.5.1 研究方法 ·············································································· 6 1.5.2 研究技术路线图 ····································································· 7 第2章绩效管理基础理论 ······································································ 8 2.1关键概念的界定 ············································································· 8 2.1.1 企业绩效管理 ········································································ 8 2.1.2绩效管理体系 ········································································· 8 2.2绩效管理相关理论 ·········································································· 9 2.2.1绩效管理理论 ········································································· 9 2.2.2国内绩效管理的4种典型模式 ···················································· 9 2.2.1.1 “德能勤绩”模式 ································································· 9 2.2.1.2 “检查评比”模式 ································································· 9 2.2.1.3 “共同参与”模式 ······························································· 10 2.2.1.4 “自我管理”模式 ······························································· 10 2.3 平衡计分卡的介绍 ······································································· 10 2.3.1平衡计分卡的起源 ································································· 10 2.3.2平衡计分卡的实施原则 ··························································· 11 第3章双汇集团管理现状与问题 ··························································· 12 3.1双汇集团基本情况 ········································································ 12 3.1.1 双汇集团介绍 ······································································ 12 3.1.2双汇集团组织机构 ································································· 12 3.2双汇集团员工满意度调查 ······························································· 13 3.3双汇集团绩效管理现状 ·································································· 14 3.3.1双汇集团绩效管理调查 ··························································· 14 3.3.2问卷数据整理与分析 ······························································ 15 3.4双汇集团引入平衡计分卡的必要性与可行性 ······································· 19 3.4.1双汇集团引入平衡计分卡的必要性 ············································ 19 3.4.2双汇集团引入平衡计分卡的可行性 ············································ 21 第4章双汇集团平衡计分卡绩效管理体系的建立 ······································ 23 4.1平衡计分卡体系的前期筹建 ···························································· 23 4.1.1组建前期的专业团队 ······························································ 23 4.1.2拟定进程计划表 ···································································· 24 4.1.3实施前的宣传 ······································································· 25 4.2企业战略地图的确定 ····································································· 25 4.2.1平衡计分卡与战略地图的关系 ·················································· 25 4.2.2双汇集团战略地图形成 ··························································· 30 4.3双汇集团平衡计分卡体系的确立 ······················································ 30 4.3.1平衡计分卡评价指标的确立 ····················································· 30 4