在“知识经济”社会的背景下，作为无形资产的人力资源对于企业的影响力 愈发重要。对于任何一个处于发展、成长或者成熟周期的企业，如何用好管理好 企业内部的人力资源，对于任何企业都是一个不能回避的问题。企业必须要重视 对人力资源的管理，其中不仅包括人才的选择和培养，而且如何保留公司的人才 则是尤为关键。激励作为现代人力资源管理的核心，旨在通过激励人的需要及动 机，使人的内在动力朝着预期的目标前进。当今时代，知识型员工是企业的宝贵 财富。如何激励知识型员工，充分发挥其最大的工作主动性和个人能力从而提升 企业的整体运营绩效并使企业保持可持续发展，则是企业需要面临的另外一个重 要问题。因此，对于任何一个阶段的企业而言，建立一套与企业战略目标和业务 模式有机结合的、科学的激励体系则是重中之重。 本文所研究的T公司是一家处于发展早中期的专注于临床试验数据管理与分 析的本土CRO企业，由于公司成立的时间短暂，企业内部并没有完全形成一套科 学有效的管理机制，尤其是激励体系的不完善导致公司的知识型员工很难发挥其 主观能动性和才能，更谈不上企业整体运营绩效的提升。解决这些问题对于T公 司的后续发展非常急迫。 本文在回顾国内外激励领域相关研究基础上，通过访谈和问卷调查等手段， 对T公司的激励体系现状进行了分析，发现T公司在薪酬体系、绩效考核、培训 体系及知识型员工职业发展管理方面均存在着一些问题。在此基础上，采用工商 管理的理论和工具，对T公司现状进行深入分析，提出了相应的激励体系的改进 方案和建议。本文的研究结果对T公司完善公司内部的激励体系，同时提升对知 识型员工的激励作用有一定的参考借鉴意义。 关键词：激励；激励体系；激励方案；知识型员工 Research On Motivation Of Knowledge Staffs In Company T ABSTRACT Human resources as the intangible assets have become more and more influence on the enterprises under the background of “Knowledge Society”. For any enterprise which is either in the cycle of early development, growth or maturity, how to utilize and manage the internal human resources well is an inevitable question for any enterprise. Human resources management should be paid more attention by enterprises, which not only includes the selection and training of talents, but it’s critically important to retain the key talents. As the core of modern human resource management, motivation aims to stimulate people's needs and motivation so that people's internal motivation can move forward towards the expected goal. Nowadays, Knowledge workers are the valuable assets of enterprises. There’s another important issue which enterprises need to face is how to motivate knowledge staffs, allow them to take their ownership and initiate so that the general operation results will be enhanced and make the enterprises sustainable developed. Therefore, for any enterprise in any life cycle, it’s particular important to establish a set of scientific motivation system with organic combination of enterprises’ strategy objectives and business models. The T Company studied in this paper is a Contract Research Company enterprise that focuses mainly on the data management and statistical analysis of clinical researches at the early and middle stage of development. Due to the rather shorter time of its establishment, there is not a complete set of scientific and effective management mechanism in the enterprise, especially the imperfection of the motivation system, which makes it difficult for the knowledge staffs to exert their subjective initiative and ability, let alone improve the overall operating. To solving these problems is critically urgent for the further development of T enterprises. After reviewing the domestic and foreign advanced motivation theory and combing interviews and online investigation, through the analyzes the present situation of T company's motivation system, it is found that there are some issues four major categories which are salary system, performance appraisal, training system and career management of knowledge staffs in T Company. On this basis, using the theory and tools of industrial and commercial management, this paper makes an in-depth analysis of the status of T Company and puts forward corresponding motivation system improvement programs and suggestions. The research results in this paper can be used as a reference for T Company to improve the motivation system internally and to enhance the motivation function of knowledge staffs. KEY WORDS: Motivation; Motivation system; Motivation plan; Knowledge staffs 目 录 第1章 绪论 .......................................................................................................................................... 1 1.1研究背景和目的 ............................................................................................................................ 1 1.1.1研究背景 ....................................................................................................................................... 1 1.1.2研究目的和意义 ........................................................................................................................ 4 1.2研究方法和主要内容 .................................................................................................................. 4 1.2.1研究方法 ....................................................................................................................................... 4 1.2.2研究主要内容 ............................................................................................................................. 5 1.3相关的研究内容 ............................................................................................................................ 6 第2章 相关理论研究回顾 .............................................................................................................. 7 2.1知识型员工的概念及特征 ......................................................................................................... 7 2.1.1 知识型员工概念 ....................................................................................................................... 7 2.1.2 知识型员工特征 ....................................................................................................................... 8 2.2相关激励理论综述 ....................................................................................................................... 8 2.2.1激励的定义 .................................................................................................................................. 8 2.2.2激励的作用 .................................................................................................................................. 9 2.2.3有关理论综述 ............................................................................................................................. 9 第3章 T公司基本状况与知识型员工激励现状 ..................................................................13 3.1 T公司的现状 ................................................................................................................................13 3.1.1 T公司概况 .................................................................................................................................13 3.1.2 T公司组织构架 .......................................................................................................................13 3.1.3 T公司知识型员工构成情况 ...............................................................................................15 3.2 T公司知识型员工激励现状及分析 .................................................................................17 3.2.1 物质激励现状 ..........................................................................................................................17 3.2.2 非物质激励现状 .....................................................................................................................20 第4章 T公司知识型员工激励体系存在问题及原因分析 ...............................................23 4.1 调查问卷的设计、发放和统计 ............................................................................................23 4.1.1调查问卷的设计、发放 ..........................................................................................