I 摘要 基层员工占据了银行业从业员工的绝大多数，其工作的积极性和主动性，直 接影响着银行各项业务的发展。因此，基层员工的激励对于银行的发展显得尤为 重要。H银行是在原H商业银行基础上更名成立的股份制商业银行。在自身发 展过程中逐渐出现了基层员工责任心不强、工作积极性不高等激励不足现象，影 响了自身的发展。采取有效措施改进H银行基层员工的激励管理具有十分紧迫 的现实意义。 本文通过问卷调查和访谈的方法，对H银行基层员工的激励现状进行调研， 在调查的基础上，明确了该行基层员工对现实行的激励满意程度。研究表明，H 银行在基本薪酬的区分度、绩效考核、员工的职业生涯规划、培训过程以及激励 制度落实方面存在一定的问题，导致员工积极性不高，缺乏归属感和成就感。 针对H银行基层员工激励中存在的问题，提出定编定岗的薪酬制度、科学公 开统一的绩效方法、重视员工职业生涯管理、提升员工培训水平以及制定和实施 惩罚制度进行激励监督等优化方案，并从组织、文化和资金三个方面提出了方案 实施的保障措施。 关键词：银行；基层员工；激励；优化 Abstract III Abstract Grass-rootsemployeesoccupythevastmajorityofstaffinthebankingindustry. Theirenthusiasmandinitiativedirectlyaffectthedevelopmentofvariousbanking businesses.Therefore,theincentiveofgrass-rootsemployeesisparticularlyimportant forthedevelopmentofbanks.HBankisajoint-stockcommercialbankrenamedand establishedonthebasisoftheoriginalHCommercialBank.Intheprocessof self-development,thelackofincentivessuchaslackofresponsibilityandenthusiasm ofgrass-rootsemployeesgraduallyappearedwhichaffectsitsowndevelopment.Itis ofurgentpracticalsignificancetotakeeffectivemeasurestoimprovetheincentive managementofH-bankground-levelstaff. Throughquestionnairesurveysandinterviews,thepaperconductedsurveyonthe incentivestatusofH-bankemployeesatthegrass-rootslevel.Onthebasisofthe survey,itclarifiedthelevelofsatisfactionofthebank'sgrass-rootsemployeeswith theincentiveoftherealbusiness.TheresearchshowedthatHBankhadcertain problemsinthebasicsalarydifferentiation,performanceevaluation,employees' careerplanning,trainingprocess,andimplementationoftheincentivesystem,which haveresultedinlowemployeeenthusiasm,lacksenseofbelongingandachievement. InviewoftheproblemsexistingintheincentiveofH-bankemployeesatthe grassrootslevel,itputforwardthesalarysystemoffixednumberandposition,and developedoptimizedsolutionssuchasscientific,open,unifiedperformance evaluationapproach,attachingimportancetoemployeecareermanagement, improvingemployeetraininglevels,andformulateandimplementpunishmentsystem forincentiveandsupervision.Alsoitputforwardsafeguardmeasuresforthe implementationoftheprogramfromthreeaspects:organization,cultureandfunding. Keywords:Bank;Grass-rootsemployees;Incentive;Improvement 目录 V 目录 摘要.............................................................................................................................I Abstract.........................................................................................................................III 目录.............................................................................................................................V 第1章绪论................................................................................................................1 1.1研究背景和意义...............................................................................................1 1.1.1研究背景...................................................................................................1 1.1.2研究意义....................................................................................................1 1.2国内外研究现状...............................................................................................2 1.2.1国外研究现状...........................................................................................2 1.2.2国内研究现状...........................................................................................5 1.2.3文献评述...................................................................................................9 1.3主要内容与技术路线....................................................................................10 1.3.1主要内容.................................................................................................10 1.3.2技术路线.................................................................................................10 1.4研究方法........................................................................................................11 1.5本章小结........................................................................................................11 第2章相关研究理论................................................................................................13 2.1激励概述.......................................................................................................13 2.1.1激励与激励机制定义...........................................................................13 2.1.2激励价值分析.......................................................................................13 2.1.3激励的设计原则...................................................................................13 2.1.4影响激励效果的原因...........................................................................14 2.2相关理论.......................................................................................................15 2.2.1内容激励...............................................................................................15 2.2.2过程激励...............................................................................................15 2.3本章小结.......................................................................................................16 第3章H银行基层员工激励现状分析..................................................................17 3.1H银行的基本情况........................................................................................17 3.1.1H银行简介............................................................................................17 3.1.2H银行人力资源现状............................................................................17 3.2H银行基层员工激励现状............................................................................19 3.2.1薪酬.......................................................................................................19 3.2.2绩效考核...............................................................................................20 北京工业大学工商管理硕士专业学位论文 ??VI? 3.2.3培训.......................................................................................................20 3.2.4职业晋升...............................................................................................21 3.3本章小结.......................................................................................................23 第4章H银行基层员工激励问题分析....................................................................25 4.1问卷调查.......................................................................................................25 4.1.1问卷调查设计.......................................................................................25 4.1.2问卷调查结果分析................................................................................26 4.2访谈...............................................................................................................30 4.2.1访谈设计................................................................................................30 4.2.2访谈结果................................................................................................30 4.3H银行基层员工激励存在的问题................................................................33 4.3.1各个级别的薪酬区分度不够...............................................................34 4.3.2绩效考核体系不科学...........................................................................34 4.3.3忽视员工的职业生涯规划管理...........................................................35 4.3.4培训过程重形式轻实质.......................................................................35 4.3.5激励制度落实不到