ICS 01.040.03 A 12 DB33 浙江省地方标准 DB 33/T 2036.7—2019 政务办事“最多跑一次”工作规范 第7部分：监督评价与改进 Method of operation for government affairs to "maximum one visit service procedure"—Part 7:Supervision,evaluation and improvement 2019 - 01 - 15发布 2019 - 02 - 15实施 浙江省市场监督管理局 发布 目 次 前 言 ............................................................................ II 1 范围 .............................................................................. 1 2 规范性引用文件 .................................................................... 1 3 基本要求 .......................................................................... 1 4 组织实施 .......................................................................... 1 5 监督评价内容 ...................................................................... 2 5.1 定性评价 ........................................................................ 2 5.1.1 咨询服务 ...................................................................... 2 5.1.2 现场服务 ...................................................................... 2 5.1.3 网上服务 ...................................................................... 3 5.2 定量评价 ........................................................................ 3 5.2.1 办事效率 ...................................................................... 4 5.3 满意度 .......................................................................... 5 5.3.1 测评步骤 ...................................................................... 6 5.3.2 测评途径 ...................................................................... 6 6 方式与方法 ........................................................................ 6 6.1 方式 ............................................................................ 6 6.2 方法 ............................................................................ 7 7 结果运用 .......................................................................... 7 8 改。。。。。。以下内容略