随着新经济时代的高速发展，企业相互之间的竞争也日趋的激烈起来，而人 才已然成为关乎着企业成长与发展的重要因素，很多企业开始重视员工的培训。 培训可以提高员工的整体素质，在社会和市场环境都不断改变的情况下，人力资 源管理以这种形式作为企业投资，来使人效能够达到最大。 本文以抚顺MKL公司为案例，以员工培训问题研究为主线，从绪论开篇，先 主要对研究背景和意义、国内外现有相关文献的内容、研究的内容和方法以论文 的创新之处进行了介绍及阐述。再对公司内部员工培训所涉及的理论进行了概述， 为下文的研究提供了有效的依据，并在此基础上对公司内部员工培训的相关内容 进行深入分析，梳理了公司内部员工培训的概念和相关理论。紧接着分析了抚顺 MKL公司内部员工培训现状，首先进行了公司概述，然后通过目前公司内部员工 培训的内容、方式、周期、考核和评估、效果进行了全面的剖析。再通过问卷设 计及调查梳理出公司内部员工培训存在的问题，并对其成因进行了全面的分析。 接下来从抚顺MKL公司自身出发，结合公司的性质提出了完善公司内部员工培训 的对策。 最后在结论和对未来研究的展望中，主要对本文研究的内容进行了一个简单 的回顾，总结相应的结论，并且提出研究展望。 关键词：员工培训；调查问卷；家居行业 Abstract Withtherapiddevelopmentoftheneweconomicera,competitionamong enterprisesisbecomingincreasinglyfierce,andtalenthasbecomeanimportantfactor relatedtothegrowthanddevelopmentofenterprises.Manyenterpriseshavebegunto attachimportancetoemployeetraining.Trainingcanimprovetheoverallqualityof employees.Underthecircumstancesthatthesocietyandthemarketenvironmentare constantlychanging,humanresourcesmanagementusesthisformasanenterprise investmenttomaximizehumaneffectiveness. Inthispaper,withthecaseofFushunMKL,themainlineofthestudyonthe trainingofstaffisgiven.Thebackgroundandsignificanceoftheresearcharethemain researchbackgroundandsignificance.Thecontentsandmethodsoftheresearchare introducedanddiscussedinthepaper.Thepaperalsoprovidesanoverviewofthe theoryofthecompany'sinternalstafftraining,andprovidesaneffectivebasisforthe followingresearch.Onthebasisofthis,therelevantcontentofthestafftraininginthe marketisanalyzed,andtheconceptofthestafftraininginthemarketisstudied.The theoreticalbasisofthetrainingofthestaffinthemarketisanalyzed.Thentheinternal stafftrainingofFushunMKLisanalyzed.Thecurrentsituationoftraining,firstofall, anoverviewofthemall,andthenthroughthecurrentshoppingmallinternalstaff trainingcontent,methods,cycle,assessmentandevaluation,theeffectofa comprehensiveanalysis.Thenthroughquestionnairedesignandinvestigation,this papercombstheexistingproblemsofstafftraininginshoppingmalls,andmakesa comprehensiveanalysisofitscauses.Then,startingfromFushunMKLCompanyitself, combinedwiththenatureofthecompany,thispaperputsforwardsome countermeasurestoimprovethetrainingofemployeesinshoppingmalls. Finally,intheconclusionandtheprospectoffutureresearch,thispapermainly makesasimplereviewofthecontentofthispaper,summarizesthecorresponding conclusions,andputsforwardtheresearchprospect. Keywords：Stafftraining;Questionnaire;householdindustry 目录 第1章绪论.....................................................................................................................1 1.1研究背景和意义................................................................................................1 1.1.1研究背景..................................................................................................1 1.2.1研究意义..................................................................................................2 1.2国内外相关文献梳理........................................................................................2 1.2.1国外文献梳理..........................................................................................2 1.2.2国内文献梳理.........................................................................................3 1.3研究的内容和方法............................................................................................5 1.3.1研究的内容..............................................................................................5 1.3.2研究的方法..............................................................................................5 1.4论文创新之处....................................................................................................5 第2章员工培训所涉及的理论概述.............................................................................7 2.1员工培训的概念................................................................................................7 2.2员工培训的理论基础........................................................................................8 2.2.1强化理论..................................................................................................8 2.2.2社会学习理论及自我效能理论..............................................................8 2.2.3培训管理流程理论..................................................................................9 2.2.4培训体系理论........................................................................................10 第3章公司内部员工培训现状分析...........................................................................11 3.1公司概述..........................................................................................................11 3.1.1公司简介................................................................................................11 3.1.2员工基本情况........................................................................................12 3.2公司内部员工培训现状..................................................................................14 3.2.1培训内容...............................................................................................14 3.2.2培训方式...............................................................................................14 3.2.3培训周期...............................................................................................15 3.2.4培训的考核和评估...............................................................................15 3.2.4培训效果...............................................................................................15 第4章公司内部员工培训存在的问题及成因分析...................................................16 4.1问卷设计及调查..............................................................................................16 4.1.1问卷的设计与调查................................................................................16 4.1.2问卷的数据分析....................................................................................16 4.2公司内部员工培训存在的问题......................................................................25 4.2.1培训内容未完全匹配培训需求............................................................25 4.2.2培训计划比较粗放................................................................................26 4.2.3培训内容单一和讲师的“满堂灌”式教学........................................26 4.2.4培训时间安排不合理，方式比较单一................................................27 4.2.5培训效果评估不到位............................................................................28 4.2.6培训理念存在问题................................................................................28 4.3成因分析..........................................................................................................29 4.3.1对培训需求的分析不够全面................................................................29 4.3.2对培训计划的制定比较随意................................................................30 4.3.3培训资源匮乏........................................................................................30 4.3.4培训方式没有跟上时代的步伐............................................................31 4.3.5不重视培训效果评估............................................................................32 4.3.6没有建立正确的培训理念....................................................................32 第5章完善公司内部员工培训的对策.......................................................................34 5.1改进员工培训的需求调查及分析...................................