人力资源是企业发展的第一资源,是企业获取竞争优势的核心所在绩效考核是 人力资源开发与管理的重点和难点没有完善的绩效考核体系,企业的发展就无法落 实到具体的工作目标之中,也无法保证员工的努力方向与企业目标保持一致随着金 融体制改革的深入和同业竞争的加剧,我国商业银行的管理者也开始认识到绩效考核 在改善银行经营业绩!培养优秀的员工队伍!打造银行核心竞争力等方面有着重要意 义随着商业银行经营转型的不断推进,基层营业网点的重要性日渐凸现,加速网点 转型!增强网点的竞争力,已经成为商业银行加大市场争夺力度的主要途径与有效手 段鉴于营业网点是银行最前沿的营销阵地,是银行创造经营业绩的主要渠道,其绩 效考核的成败直接关系到其营销职能是否能有效发挥 本文借鉴国内外同业先进经验,结合相关理论知识,对Y分行营业网点的绩效管 理现状进行了深入分析和评价,剖析现有绩效管理体系中存在的问题,分析了存在诸 多问题的原因本文认为Y分行存在的问题根源在于绩效管理体系不健全,绩效管理 流程不够科学 基于以上认识,本文确定了营业网点绩效考核体系设计要实现的目标!设计原则 与条件,以关键绩效指标法和平衡计分卡为理论基础完成Y分行的营业网点绩效考核 方案设计,提出了实施过程中可能出现的注意事项,探讨了完善该绩效考核方案的所 需提供的配套措施,全面衡量网点的效益和管理水平对如何提升对营业网点的绩效 管理,进行初步的探讨和总结,以期解决目前网点运营效率低下的问题,达到强化营 业网点的服务和营销堡垒职能!提升零售银行核心竞争力的目的 关键词:绩效考核平衡记分卡KPI昆明理工大学MBA学位报告Y分行营业网点绩效考核方案设计 ABSTRACT ThedeveloPmentofhumanresouree15thefirstresouree,15aeomPetitiveadvantagein gainingaeeesstotheeore.PerfonnaneeaPPraisal,humanresoureedeveloPmentand managementofimPortantanddiffieult.There15noPerfeetPerformaneeapPraisalsystem, develoPmentofenterpriseseannotbeimPlementedinsPeeifietargetsamongthestaffean notguaranteethedirectionandbusinessgoals.WiththedeePeningoffinaneialreformand industryeomPetitionintensifies,managersofChina.5eommereialbankshavebegunto reeognizethatbankPerformaneeevaluationinimProvingoPeratingPerformanee,exeellent stafftraining,tobuildthebank.5eoreeomPetitiveness,and5015ofgreatsignifieanee.In viewofbankoutlets15themostcutting一edgemarketingPosition,resultsofoPerationsof bankstoereatethemainehannel,anditssueeessorfailureofPerformaneeaPPraisal15 direetlyrelatedtowhethertheirmarketingfunetionseffeetively. 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Keywords:,PerformaneeManagementSystem,BSC,KPI昆明理工大学MBA学位报告Y分行营业网点绩效考核方案设计 目录 摘要............................................................................................................I ABSTRACT...................................................................................................H 第一章绪论..............................................................................................1 1.1研究背景与意义.............................................................................1 1.1.1研究背景................................................................................1 1.1.2选题意义................................................................................1 1.2国内外研究综述.............................................................................2 1.2.1国外研究综述........................................................................2 1.2.2国内研究综述........................................................................3 1.3研究内容和思路.............................................................................4 1.3.1研究内容................................................................................4 1.3.2研究思路................................................................................4 1.4研究方法.........................................................................................5 第二章绩效考核相关理论综述..............................................................6 2.1绩效考核.........................................................................................6 2.1.1绩效的含义..................................,...................................6 2.1.2绩效考核的概念....................................................................7 2.1.3绩效考核的作用....................................................................8 2.1.4绩效考核的意义....................................................................8 2.2绩效考核的主要方法...................................................................10 2.2.1关键绩效指标法(KPI)....................................................10 2.2.2目标管理法..........................................................................13 2.2.3平衡计分法..........................................................................巧 2.2.6一般性绩效考核方法..........................................................19 2.3绩效考核的程序,..........................................................................20 第三章Y分行营业网点绩效考核现状及存在问题分析....................23 3.IY分行基本经营状况....................................................................23 3.2Y分行的营业网点绩效考核现状分析........................................23 3.2.IY分行的营业网点管理概况...............................................23昆明理工大学MBA学位报告Y分行营业网点绩效考核方案设计 3.2.2Y分行的营业网点的绩效考核现状...................................25 3.3Y分行的营业网点绩效考核中存在的问题及原因分析............27 3.3.IY分行营业网点绩效考核中存在的问题...........................27 3.3.2Y分行营业网点绩效考核中存在问题的原因分析...........29 第四章Y分行的营业网点绩效考核方案构建....................................31 4.IY分行营业网点绩效考核方案设计的目标和原则....................31 4.1.IY分行营业网点绩效考核方案设计的目标.......................31 4.1.2Y分行营业网点绩效考核方案的设计原则.......................31 4.2Y分行营业网点绩效考核方案的考核对象!考核主体和考核内容 .......,................................................................................................32 4.2.IY分行营业网点绩效考核方案的考核对象.......................32 4.2.2Y分行营业网点绩效考核方案的考核主体........................32 4.2.3Y分行营业网点绩效考核方案的考核内容........................犯 4.3Y分行营业网点绩效考核方案选用的考核方法........................32 4.4以平衡计分卡理论为基础设计考核体系...................................33 4.4.1平衡计分卡的设计与实施步骤..........................................33 4.4.2设置指标权重.......................................................................34 4.4.3Y分行营业网点绩效考核的指标体系...............................34 4.5以KPI理论为基础确定关键业绩指标.......................................36 4.5.1KPI指标的设计思路............................................................36 4.5.2Y分行营业网点绩效考核的关键指标...............................36 4.6确定考核体系中的关键要素.......................................................38 4.6.1营业网点综合绩效考核相关系数的设置..........................38 4.6.2营业网点业务量积分的确定..............................................39 4.6.3营业网点产品销售积分的确定.........................