通信行业随着时代变化在不断的快速发展，现如今 4G 通信技术已成为各行各 业重要的信息纽带，安徽移动作为本省的国有通信运营企业，其 4G 投资项目也在 逐年扩大，4G 的通信建设投资项目每年近上百个，以此来支撑不断发展的 4G 网络 业务需求。同时由于铁塔公司的成立和运营，安徽移动公司 4G 通信工程建设的重 心也从室外基站移到了室内。目前 4G 室内通信工程量不断增加，施工场景复杂多 样，无线传播环境恶劣，4G 室内通信工程质量遭遇了极大的挑战。通信工程质量 不仅考验着项目施工，更是考验着项目管理水平，项目质量管理作为通信工程项目 管理三大主要内容之一，与通信运营企业的服务质量和企业形象息息相关，因此如 何总结经验教训进行科学化质量管理，全面的深入研究和形成质量管理体系，提高 工程质量水平，是满足通信用户高品质需求及企业持续发展的当务之急。 本文为了探索先进的现代质量管理理念及方法，在国内外质量管理实践以及持 续质量改进理论的基础之上，以宿州移动公司 4G 室内通信工程项目为对象进行了 研究。全文分成了八大章节，首先是对论文所研究内容的背景和意义进行了陈述， 并说明了研究的内容和思路；然后梳理和归纳了研究的相关方法和理论依据；对宿 州移动 4G 室分通信工程项目的基本情况进行了介绍，提出了项目质量管理工作中 出现的问题及不足；最后按照 PDCA 循环持续改进方法中的计划（P）、执行（D）、 检查（C）和改进（A）四大阶段，基于该移动 4G 室内通信工程质量管理体系现状， 对其项目决策、项目实施以及项目结束阶段存在的质量管理问题进行研究定位，并 分析出其产生的原因，通过定量定性相互结合的方式来评价这些质量管理问题所带 来的影响。即是将 4G 室内通信工程项目的质量管理过程划分为：质量策划、项目 实施与控制、项目质量检查与项目质量改进四个阶段进行深入的分析和研究，对宿 州移动公司 4G 室分通信工程的质量管理体系通过 PDCA 循环法加以优化和改进， 并以此得出论文研究的结论。 本文的研究目的是希望将作者实践过的 4G 室内通信工程项目与项目质量管理 的理论方法相结合，应用在宿州移动 LTE 室内通信工程项目上，为移动通信工程建 设项目质量管理活动提供一些参考，为通信项目质量管理研究领域贡献自己的一份 见解，为移动通信工程建设的项目管理模式的不断优化奉献自己的一份力量，与此 同时也有利于实现宿州移动室内通信工程项目建设所倡导的精细化管理目标，以此 提升相关通信建设项目的投资回报率，并为移动通信的健康、高速的发展提供有力 的保障。 关键词：PDCA 循环；项目质量管理；4G 室内通信工程I ABSTRACT With the rapid development of communication industry, now 4G communication technology has become an important information link in all walks of life. Anhui Mobile, as the state-owned telecommunication operation enterprise of the province, its 4G investment projects are also expanding year by year. There are nearly 100 4G communication construction investment projects every year to support the continuous development of 4G. Network business needs. At the same time, due to the establishment and operation of the iron tower company, the center of gravity of Anhui Mobile Corporation's 4G communication project construction has also moved from outdoor base station to indoor. At present, the volume of 4G indoor communication project is increasing, the construction scene is complex and diverse, and the wireless communication environment is bad. The quality of 4G indoor communication project has met great challenges. Communication engineering quality not only tests the construction of the project, but also tests the level of project management. As one of the three main contents of communication engineering project management, project quality management is closely related to the service quality and corporate image of communication operation enterprises. Therefore, how to summarize the experience and lessons for scientific quality management is comprehensive and profound. To study and form the quality management system and improve the quality level of the project is an urgent task to meet the high-quality requirements of the communication users and the sustainable development of the enterprise. In order to explore the advanced modern quality management concepts and methods, based on the quality management practice at home and abroad and the theory of continuous quality improvement, this paper studies the 4G indoor communication project of Suzhou Mobile Company. The full text is divided into eight chapters, first of all, the background and significance of the research content are stated, and the research content and ideas are explained; then, the relevant methods and theoretical basis of the study are summarized; the basic situation of the Suzhou Mobile 4G room branch communication project is introduced, and the project quality management is proposed. Finally, according to the plan (P), do (D), check (C) and action (A) four phases of PDCA cycle continuous improvement method, based on the current situation of the quality management system of the mobile 4G indoor communication project, the project decision-making, projectII implementation and quality management at the end of the project are carried out. The research orientation of the problem, and analysis of its causes, through quantitative and qualitative methods to evaluate the impact of these quality management issues. Finally, the quality management process of 4G indoor communication project is divided into four stages: quality planning, project implementation and control, project quality inspection and project quality improvement. The quality management system of 4G indoor communication project of Suzhou Mobile Company is optimized and improved by PDCA cycle method. The conclusion of the paper is drawn. The purpose of this paper is to combine the 4G indoor communication project practiced by the author with the theory and method of project quality management, and apply it to the indoor communication project of Suzhou Mobile LTE to provide some references for the quality management activities of mobile communication project, and contribute to the research field of communication project quality management. One of my opinions contributes to the continuous optimization of the project management mode of the construction of mobile communication projects. At the same time, it is also conducive to the realization of the fine management objectives advocated by the construction of Suzhou Mobile Indoor Communication Project, so as to enhance the return on investment of related communication projects and to the mobile communication industry. The healthy and high-speed development provides strong guarantee. KEY WORDS:PDCA Theory; Project Quality Management; 4G Indoor Communication Project1 目 录 第一章 绪论 ············································································1 第一节 选题背景及意义···········································································1 第二节 研究内容与思路···········································································2 第三节 研究方法····················································································4 第二章 相关理论综述··································································5 第一节 质量管理····················································································5 一、质量管理概述 ·················································································5 二、质量管理工具 ·················································································5 三、质量管理理论沿革 ···········································································6 第二节 PDCA 循环 ··········································