2001 年农发行伊犁州分行及其辖属八个县支行和一个市分行营业部作为我 国西部边陲唯一一家政策性银行相继开立，2014 年，我国国务院召开了第 63 次 常务会议，该会议商讨并通过了农业发展银行具体改革方案，标志着我国农业发 展银行进入重要转型期。2015 年，中国农业发展银行启动了内部综合改革，尝 试建立全员市场化用工的人力资源管理体系和激励约束机制。随之而来，绩效考 核方式的变化成为全行上下高度关注的问题。由于我国政策性银行建行时间短、 工作责任大、金融实践经验少，在发展中遇到了种种难题，其中，人才缺失、流 失问题也已成为我行发展道路上的难题。本论文就是要运用绩效管理体系构建的 思路和方法，首先分析国内外经常使用的绩效考核方法进行梳理，归纳出其各自 的利弊，得到启示。其次对地州级二级分行的绩效考核现状进行第一手调查和研 究，探讨农发行伊犁州分行绩效考核现状及成因，再次经过对二级分行及其辖属 支行绩效考核现实基础的分析，基于各业务部门不同之处，进行绩效考核方法的 改革，特别是对绩效考核方面存在的问题进行重新设计，来制定出新时期下有利 于面对机遇与挑战的绩效考核方案，来完善该行人力资源管理体系并提高该行的 管理效率和经济效益。最后得出结论性观点，针对研究中获得的研究成果进行了 总结，并做出展望。 关键词，中国农业发展银行;绩效考核;平衡计分卡;BSC;KPIII Abstract In 2001, Agricultural Development Bank of Yili, together with the subordinate eight county branches and one city branch, was established as the only policy bank in western region of China. With the approval of the Overall Reform Scheme of Agricultural Development Bank of China in the 63rd executive meeting of the State Council on September 25, 2014, Agricultural Development Bank of China ushered in a significant development opportunity. In 2015, it launched internal comprehensive reform, attempting to set up human resource management system and inventive & restriction mechanism with Full market-oriented employment. Thereupon, the change in performance evaluation mode became the focus from the top to the bottom of the bank. Due to the short history of Chinese policy banks, the great job responsibility and the limited financial experience, it encounters various difficulties. And the lack and outflow of talent gets in the way of the bank development. This paper uses the idea and method in the performance management system construction to analyze the performance appraisal methods frequently used in China and foreign countries. It draws inspiration from the advantages and disadvantages of those methods. And then it conducts first-hand investigation and research on the present performance appraisal situation of the prefectural and state second-level branch. Next, it discusses the current situation and factors of Agricultural Development Bank of Yili. Based on the analysis of the realistic foundation of the performance assessment in the second-level branch and its subordinate branches, it redesigns the problematic performance appraisal according to the differences between various departments. The newly-formulated performance appraisal scheme should do better in the opportunities and challenges of the new era, ending in the perfection of human resource management system as well as the improvement of management efficiency and economic benefits of the bank. And finally, it sums up the problems that have been solved and the ones to be solved in the research. More importantly, it makes prospectIII in the further study. Keyword: Agricultural Development Bank of China; performance appraisal; BSC; KPI目 录 摘要..................................................................................................................................................I Abstract................................................................................................................................................II 1 绪论.................................................................................................................................................1 1.1 研究背景及意义..................................................................................................................1 1.1.1 研究背景..................................................................................................................1 1.1.2 目的及意义..............................................................................................................1 1.2 国内外文献综述..................................................................................................................2 1.2.1 国内文献综述..........................................................................................................2 1.2.2 国外文献综述..........................................................................................................3 1.3 研究内容及方法..................................................................................................................4 1.3.1 研究内容..................................................................................................................4 1.3.2 研究方法..................................................................................................................6 1.3.3 研究思路..................................................................................................................7 1.4 研究特色及存在的问题......................................................................................................8 1.4.1 研究特色..................................................................................................................8 1.4.2 存在的问题..............................................................................................................8 2 绩效考核相关理论及方法.............................................................................................................9 2.1 绩效及绩效考核的含义......................................................................................................9 2.2 绩效管理理论...................................................................................................................10 2.2.1“德能勤绩”法.....................................................................................................10 2.2.2 基于关键业绩指标法............................................................................................11 2.2.3 基于平衡计分卡法................................................................................................12 2.2.4 基于 360 度周边绩效法........................................................................................13 3 农发行伊犁州分行绩效考核.......................................................................................................15 现状分析评价...................................................................................................................................15 3.1 农发行伊犁州分行现状分析............................................................................................15 3.1.1 农发行伊犁州分行概况........................................................................................15 3.1.2 农发行伊犁州分行业务范围............................................................................... 16 3.2 农发行伊犁州分行绩效考核现状分析........................................................................... 17 3.2.1 农发行伊犁州分行人力资源概况....................................................................... 17 3.2.2 问卷统计结果分析................................................................................................20 3.2.3 农发行伊犁州分行绩效考核存在的问题及原因...............................................22 4 农发行伊犁州分行员工绩效考核方案.......................................................................................25 改进设计...........................................................................................................................................25 4.1 改进方案设计的思路和原则............................................................................................25 4.1.1 思路........................................................................................................................