本论文以XDZQ公司营业部绩效考核为基本的案例研究对象,通过对绩效考核 的概念、理论的系统研究及对考评方法的对比分析,归纳了当今世界绩效考评的主 流理论。通过调查研究)(DZQ公司营业部绩效考核现状,并加以分析,找出绩效考 核中存在的问题和原因,综合运用了目标管理法(MBO)、关键绩效指标法(KPI)、 平衡积分卡(BSC)和360度考核等方法,提出并建立了 XDZQ公司营业部绩效考核 全新绩效考评体系,并提出比较系统的绩效考评实施建议。 绩效考核的实施是为了提高员工的销售业绩,激发员工斗志,充分调动其进取 心和主动性,提高XDZQ公司营业部的价值创造能力,从而不断实现XDZQ公司营业 部绩效考核的全新战略目标。论文对XDZQ公司营业部绩效考核体系的建立和实施 的详细、全面论述,对改善XDZQ公司营业部的绩效考核,推行公司全员绩效考核 具有参考价值。 本论文以案例研究为论文的基本形式,通过对XDZQ公司营业部员工绩效考核 现状进行阐述,引入理论并进行分析。论文的研究分为五个部分:第一部分是绪论, 在此论文分析了本案例研究的背景、目的、意义及方法;论文的第二部分是理论概 述,阐释当今世界先进的考核理论、方法及证券绩效考核发展趋势,以示借鉴;论 文的第三部分是在理论分析的基础上,论文分析了 XDZQ公司营业部绩效考核现状 并指出其存在的问题;论文第四部分是指出XDZQ公司营业部绩效考核现状并指出 其存在的问题的成因,并提出相应的对策和建议,并逐步加以完善;最后一部分是 结束语。 关键词:人力资源绩效考核薪酬XDZQ公司营业部 I ABSTRACT This paper case study as the basic form of paper, through the XDZQ company staffs performance is examined paper expounds the present situation, the introduction of theory analysis. My research into five parts, the first part is the introduction, this paper analyzed in this case study background, purpose, significance and methods; The second part of the paper introduction to the theory is,development trend,as reference. The third part of the paper is on the basis of theoretical analysis, this paper analyzes the XDZQ company staffs performance is examined present situation and the existing problems; Part four is pointed out that XDZQ company staffs performance is examined present situation and the existing problems of the reasons and puts forward the corresponding countermeasure and the suggestion, improved and The last part is the last wordln this paper XDZQ company sales performance evaluation as the basic case study object, and through the performance appraisal concept, the theory of the system research and the assessment methods of comparative analysis, summarizes the performance evaluation in the world today the mainstream theory. Through the investigation and study XDZQ company sales performance evaluation present situation, and to analyze, and find out the problems existing in the performance evaluation and the reason, the integrated use of target administration (MBO), key performance index method (KPI), the balanced score card (BSC) and 360 degree assessment methods, and proposes XDZQ company sales performance evaluation new performance evaluation system, and put forward the systematic performance evaluation implementation suggestion. The implementation of the performance appraisal in order to improve the s^les staff performance, inspire staff morale, fully mobilize the initiative and initiative, improve XDZQ company sales value creation ability,so as to constantly achieve XDZQ company sales performance evaluation of the new strategic target. Papers on the performance evaluation system XDZQ company tiie establishment and implementation of the detailed, comprehensively,to improve XDZQ company sales performance appraisal, the implementation of the company personnel performance appraisal has reference value. This paper case study as the basic form of paper, through the XDZQ company staff performance appraisal elaborates the current situation, the introduction of theory to carry on the analysis. The paper research is divided into five parts, the first part is the introduction, in this paper the analysis of this case study background, purpose, significance and methods; The second part of the paper is the introduction to the theory, this article explains the today's world of advanced evaluation theory and method and stock performance evaluation development trend, as reference. The third part of the paper is on the basis of theoretical analysis, this paper analyses the XDZQ company sales performance appraisal status and the existing problems; Part four is pointed out that XDZQ company sales performance evaluation present situation and the existing problems of the reasons and puts forward the corresponding countermeasure and the suggestion, and gradually perfect; The last part is the conclusion. KEY WORDS; Human resources Performance evaluation Compensation XDZQ company ni 目录 m要 I ABSTRACT II m it 1 0.1研究背景与意义 1 0.2研究内容与方法 3 第1章绩效考核理论概述 5 1.1基本概念界定 5 1.2绩效考核的相关理论、原则与方法 5 1.2.1绩效考核的相关理论 5 1.2.2绩效考核的相关原则 6 1.2.3绩效考核的相关方法 7 第2章XDZQ公司营业部员工绩效考核现状分析 12 2.1 XDZQ公司基本概况 12 2.2 XDZQ公司营业部员工绩效考核现行办法 13 2.2.1绩效考核工作的组织体系 13 2.2.2绩效考核原则及内容 14 2.3 XDZQ公司营业部绩效考核存在的问题 18 第3章XDZQ公司营业部员工绩效考核存在问题的成因分析 20 3.1 XDZQ 指标 20 3.1.1考核指标权重缺乏科学依据 20 3.1.2考核指标设计缺乏引导性 22 3.2 XDZQ 方法 23 3.2.1考核方法过于形式化,缺乏目标源动力 23 3.2.2考核方法单一 24 3.3 XDZQ 難 25 第4章完善XDZQ公司营业部员工绩效考核方案设计 26 4.1 XDZQ公司营业部员工绩效考核改革目标 26 4.1.1完善激励竞争考核机制 26 4.1.2建立公平合理的绩效考核平台 26 4.2 XDZQ公司营业部员工绩效考核方案设计 27 4.2.1完善绩效考核的反馈与指导机制 27 4.2.2绩效考核指标的设置改进 28 4.2.3 引进KPI考核方式 29 4.2.4深化360°绩效考核 31 4.3 XDZQ公司营业部员工绩效改革方案实施的保障 33 4.3.1建立绩效考核领导小组 33 4.3.2完善绩效考核流程 33 4.3.3加大绩效考核执行力度 35 37