Six Steps Problem Solving Process 1. Identify concerns 2. Analyze the problem (facts) 3. Evaluate Alternatives 4. Propose and Implement Solution 5. Analyze the Outcome 6. Improve the Process Six Steps Problem Solving Process Step 1. Identify Concerns (How urgent or important is this?) • Identifying the gap • Smoke out the issues to the team or organization • Use analysis reports such as check sheets, Pareto charts • Use questions to probe for understanding of real issues which require further investigation • List areas of concern and the consequences of not taking action eg. Defects, tardiness, attitude • Proceed to identify concerns • Keep asking to surface the real issues • Team to get agreement on area of mutual concern Step 1. Identify Concerns (How urgent or important is this?) • Identifying the gap • Something is wrong and needs to be corrected • Something is threatening and needs to be prevented • Something is missing and needs to be provided • Smoke out the issues to the team or organization • Use analysis reports such as check sheets, Pareto charts • Use questions to probe for understanding of real issues which require further investigation • How your team proceeds • List Areas of Concern eg. STT, Defects, UMH • Questions to ask: 1. Why is a solution necessary? Consequences if nothing is done? 2. What is (or is not) the problem? Keep asking to surface the real issues 3. What is/should be happening? Determine the appropriate gap • Proceed to identify concerns 1. Use formats to help get team agreement on area of mutual concern www.m448中国最大的资料库下载