在现代企业中,绩效考核始终是企业管理的重点工作。它对调动员工工作积 极性,引导员工发展进步起到了积极的作用。目前国内企业纷纷引入BSC、KPI 等先进的绩效考核办法,但是在从事检验检测工作的技术服务企业中,还未见到 相关的报道及论述。本文对检验检测类技术服务企业的工作特点进行了详细地分 析,并对蓝海科创的运行特点进行了详细地分析,分析了蓝海科创的员工特点、 组织结构、工作流程以及影响蓝海科创发展的各种因素等,对现有的使用比较普 遍的绩效考核方法及特点进行了分析。经过分析,确定以KPI法作为蓝海科创员 工绩效考核的基础。 本文根据以上分析结果设计了蓝海科创的绩效考核方案,并对考核结果与员 工薪酬、晋升及转岗如何挂钩进行了论述。为了绩效考核办法能够持续有效地发 挥作用,我们还设计了定期评估与修正程序。为在检验检测类技术服务企业中实 行员工KPI绩效考核进行了有益的探索与尝试。 关键词:检验、检测、技术服务、员工绩效考核、KPI EMBA学位报告 作者:王纪兵 蓝海科创员丁绩效考核方案设汁 ABSTRACT In the modern enterprise, performance appraisal has always been the focus of the enterprise management. It played a positive role in arousing the enthusiasm and guiding the development of the staff. At the present time, most of the domestic enterprise had introduced advanced performance appraisal method like BSC and KPI. But there is no literature reported if it had been used in inspection and detection technology service enterprise. This paper analyzed the work characteristics of the inspection technology service enterprise and the operation characteristics of the SLI in detail. It also analyzed the features of staff, the organizational structure, working process and the development influencing factors of SLI, and expounded the existing widely used performance appraisal method and characteristics. After analysis,it determined the KPI method as the basis of the SLI staff performance appraisal. This paper designed the performance appraisal scheme of SLI according to the analysis above, and discussed the relationship between the appraisal results and the application of the result such as the employee compensation, promoting to a higher office and job transfer. We also designed regular assessment and correction procedure in order to make the performance appraisal method work sustained and effective. This work has made a useful exploration and attempts in using KPI performance appraisal method in inspection and detection technology service enterprise. Key Words: inspection; detection; technology service; staff performance appraisal; KPI II l EMBA学位报告 作者:王纪兵 蓝洵科创员工紬效考核方案设汁 目录 中文摘要 工 ABSTRACT II 一、引 言 1 (一)研究背景 1 (二)研究意义 5 (三)研究的内容与思路 5 二、相关理论基础 7 (一)绩效考核的概念和种类 7 (二)主要的绩效考核方法 8 三、蓝海科创员工绩效考核方案 10 (一)蓝海科创业务和员工特征分析 10 (二)蓝海科创员工绩效考核方案设计原则 15 (三)蓝海科创员工绩效考核方法的选择 19 (四)蓝海科创员工绩效考核方案 19 四、蓝海科创绩效考核的运行 35 (一)考核人与考核周期 35 (二)投诉机制的构建 36 (三)定期评估与修正 36 (四)蓝海科创员工绩效考核结果的应用 37 五、结论与展望 38