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作者签名：ft导师签名：＾1A＞4年I；月／／曰
School code 10378 Security
Classification
Research on employee performance
appraisal optimization of xy bank
Nanjing branch
Student ID3201523643
NameFan Chen
Degree categoryProfessional Master
The professional nameBusiness Administration
Research direction Human Resources
Tutor’s nameWang Jingjing
April, 2018XY
XY
XYXY
XY
XY
XYXY
XY
I
ABSTRACT
In recent years, as the trend of global integration continues to intensify, the scope of
competition among banking financial institutions has been expanding constantly. There
are also obvious changes in the level and characteristics of competition. The focus of
competition among banks has shifted from the original capital, Market competition into
talent competition, effective human resources management and development has become
an important way for banks to gain competitive advantage, and performance appraisal is
an important part of human resources management, performance appraisal has now
become the study of banks and theorists focus. XY Bank studied in this paper is a large
state-owned bank, which has formed a relatively mature management system in
performance appraisal and revised the appraisal method year by year. However, due to a
series of reasons such as banking system, some problems still exist in the performance
evaluation system of XY Bank Nanjing Branch.
Based on this, this paper takes XY Bank Nanjing Branch as an example, first
examines the current status of the performance evaluation of XY Bank Nanjing Branch;
secondly, based on the questionnaire survey, this paper analyzes the current performance
evaluation problems of XY Bank Nanjing Branch. The findings include the following six
aspects: the lack of scientific and complete assessment indicators; poor performance
appraisal and communication; the assessment process is not comprehensive; assessment
results are not effective; the proportion of non-financial indicators is too low; technology
Backward means, low level of information, and a large number of data integration
deficiencies. Based on the investigation of the above problems, the reasons for its
emergence are analyzed. Finally, the performance evaluation indicators of XY Bank
Nanjing Branch are optimized from the four dimensions of finance, customer, internal
process, staff learning and growth. The research in this paper has a certain extent of
reference for other branches of XY Bank and even the entire XY bank.
Keywords: employee performance appraisal; Balanced score card; XY bank Nanjing
branch.。
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