This report is a collaboration between Drift, SurveyMonkey
Audience, Salesforce, and myclever. We’ve teamed up to
shed some light on how chatbots are changing the way
people buy from and communicate with businesses.
The survey referenced throughout this report was conducted
using SurveyMonkey Audience from October 30 through
November 6, 2017 in the United States with a sample of 1,051
adults ages 18-64. The sample was balanced by age and
gender according to the US Census and is representative of
the adult online population.
2018 State of Chatbots Report2
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00 Introduction: Rise of the Chatbots . . . . . . . . . . . . . . . . . . . . . .
01The Problems With Traditional Online Experiences . . . . . . .
02 Chatbots: Predicted Uses and Potential Benets. . . . . . . .
03 Blockers to Using Chatbots. . . . . . . . . . . . . . . . . . . . . . . . . .
04 Chatbots vs. Other Communication Channels . . . . . . . . . . .
05 Conclusion & Key Takeaways . . . . . . . . . . . . . . . . . . . . . . . . .
Table of Contents
2018 State of Chatbots Report3
00
Introduction: Rise of the Chatbots
2018 State of Chatbots Report4