近几年来,产品质量已经成为人们最关注的一个话题。很多企业都通过不断提高

对产品质量的检测要求,提高工厂的对产品质量的控制能力,减少不合格产品的产生,

来提高客户的满意度。但是光靠检验和控制生产过程,是不能够真正提高产品质量,

减少客户退返的。一些由于产品设计问题导致的产品召回并不是可以简单地通过对产

品的生产过程进行控制而有效地减少或者避免。这些重大的质量问题往往已经在产品

设计定型时就已经存在,所以对于产品设计开发质量的有效控制才是减少重大质量问

题,提高客户满意度的最重要的手段之一。而产品设计开发的质量控是需要通过对于

产品设计和开发的过程控制来完成。但是目前主流的过程控制管理模型,包括设计开

发的过程控制管理模型都有各自的缺陷和优势。

本文运用比较法在对两大类主流的典型模型,IS09000族系列标准和CMMI模型的

进行分析的基础上,提出了建立新的设计开发过程模型的原则和步骤。并在此基础上

建立了新的设计开发过程控制模型(RDMP模型)。接着通过在SP公司项目B中对该设

计开发过程控制模型RDMP模型的应用,以及对在B项目产品上市以后的持续跟踪,对

RDMP模型的在提高产品质量,降低客户退返的方面的有效性进行了验证。

关键词:过程模型,设计开发过程,CMMI模型,IS09000族系列标准

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华东理工大学硕士学位论文

Establish and Implement of Design and Development Control Model

Abstract

Product quality has become a hot topic to be discussed in recent years. A lot of company

consider that they could reduce the non-conformities and improve the customer satisfactions

by increasing the standards of inspection and improving the capability of quality control in

the plant. Actually, these two means are not the main method for improving product quality

and reduce the customer returns. Most product recalls come from design problems; these

problems normally cannot be effectively reduced or avoided during production process. These

design problems have already been existed in the design phase, so the effective quality control

of design and development process is one of the most important methods to improve customer

satisfaction and reduce design issues.

The quality of design and development is realized by the design and development control

process. However, the mainstream process control model,including the design and

development process control model have their own flaws and strengths. This paper using the

comparing method to analyze two typical mainstream models,IS09000 and CMM1. Base on

the analyzing result, it propose the principles and procedures to establish a new design and

development process model. Then,a new process control model, called RDMP are created

according to these principles and procedures. This RDMP model is applied on B project

belong to SP Company. The customer return data is collected after the product launch to the

marketing, The purpose is to verify the effective of the RDMP Model.

Keywords: process models; design and development processes; CMMI; IS09000