中国电信自实施全业务经营以来，企业内外环境发生巨大变化，特别是处
在闽南经济发展速度较快的中国电信晋江分公司，既面临严峻的挑战，也有难
得的机遇。中国电信晋江分公司在人力资源培训方面比以往有了进步的发展，
不管是培训计划的制定还是对于培训的重视，都有明显进步，然而目前依然存
在着不少问题。比如：培训系统没有建立，培训内容零散随意，培训机制不够
健全，培训效果不理想等，这些问题成了企业进一步开展培训的障碍，也在一
定程度上对企业的发展产生影响。本文通过对中国电信晋江分公司培训现状进
行分析研究，挖掘出这些问题产生的原因是：公司培训体制不健全是缺乏战略
层面的重视及系统性科学性；培训内容随意是缺乏规划性、计划性；员工培训
无积极性是由于培训形式较为枯燥并且大多侧重业务技能培训，忽略员工个人
发展规划培训；没有对培训进行质量评估也是影响培训效果的重要原因之一。
因此，从原因对象入手，提出针对性建议。建议设计公司人力资源培训体系时
需遵循适用性、多样性、系统性、全体性、共享性、反馈性六大原则，设立专
职部门，加强系统性管控，健全流程体系和完善学习型班组建设。试图通过培
训提高员工的综合素质，实现提升晋江电信竞争力，也为其他相关企业提供借
鉴参考。
关键词：晋江电信 人力资源 培训管理
Abstract
Human resources for telecom enterprise survival and long-term development
plays a vital role, in recent years China's telecom system has been constantly in-depth
reform, exacerbating the telecom market competition is fierce. Therefore, China
telecom is currently faced with the important question is how to improve enterprise
competitiveness. People-oriented enterprise competitiveness is human resources
competitiveness, and one of the most effective way to promote the competitiveness of
the human resources is based on enterprise strategy and organizational development
needs, strengthen and deepen the employee training and development meets the needs
of telecom enterprise talent team. Create more value for enterprises, for the
realization of the telecom enterprises leader of the intelligent pipeline, integrated
platform provider, content and application of the participants, the new three goals
to contribute.
Since the implementation of the whole business of China telecom, the enterprise
internal and external environment has changed dramatically, especially in the south of
fujian province economic development faster jinjiang branch, China telecom is facing
serious challenges, there is also a rare opportunity. Jinjiang branch of China telecom
in the aspect of human resources training than before with the development of
progress, whether it's a training plan formulated or for training, has obvious progress,
but it still exists some problems. Did not establish such as: training system, training
content scattered randomly, the training mechanism is not sound, the training effect is
not ideal, etc., these problems has become an obstacle to the further training of
enterprise, is also to a certain extent, affect the development of the enterprise. This
article through carries on the analysis about the present situation of jinjiang branch of
China telecom training study, dig out the causes of these problems are: the company
training system is not sound is the lack of the attention of the strategic level and
systemic science; The training content optional sex is a lack of planning, planning;
Employee training has no enthusiasm is due to the form of training more boring and
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