Chapter One An introduction to Marketing 1、1  What is marketing？      It is a social and managerial process by which individuals and groups obtain what they need and want through creating and exchanging products and value with others。 Important terms： Needs- The most basic concept underlying marketing is that of human deeds。 A human need is a state of felt deprivation。 Want- The form taken by human needs as they are shaped by culture and individual personality 。。。。。。。