ABSTRACT
B telecommunications company is under the branch of China Telecom Group, the
main business for local people to provide mobile communications, fixed telephony,
Internet and data communications integrated information and communication services
such as IPTV. In this paper, by studying the performance appraisal KPI, KPA and
other theories, the use of employee interviews, investigation and analysis, summary of
operating experience, historical data analysis methods such as the telecommunications
business unit of B post status of performance appraisal of staff analysis and diagnosis,
to identify problems, and puts forward ideas and methods to solve the problem.
Meanwhile, according to the company's organizational goals and business unit staff job
characteristics, using the learning management knowledge, absorption, use of
advanced performance appraisal methods and concepts of business
telecommunications company B employee performance appraisal system for job
redesign, standardized performance evaluation, and improve the relevant work
processes, in order to better motivate staff morale, create positive incentives Gongsi
culture, promoting the basic telecommunications company B management, and
promote rapid and sound development of the whole business work better employees to
achieve corporate strategic goals and lay a solid foundation of personal values.
I have to business telecommunications company B employee job performance
evaluation system design and implementation of the main line, according to the
company's organizational goals and department functions, combined with the
characteristics of various types of employee job responsibilities, KPI and KPA
proposed evaluation index system and simultaneously implement the program, for
companies to establish efficient management, rapid development of performance
appraisal system and promote the company to achieve strategic objectives and
improvement of standards of internal management.
Keywords: human resources, performance appraisal, KPI, KPA
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