文本描述
- Confirming the “future state” vision for NCE’s Human Resources organization,- Conducting a current state assessment of the HR processes, organization and technology,- Evaluating HR’s customers’ needs and perceptions of current and desired service levels and competencies,- Conducting a benchmarking study based on similarly sized HR organizations,- * Developing a list of HR products and services currently offered, and determining with HR leaders the potential future location of HR products and services (Corporate Center, Business Unit, Shared Services)
- Conducting a gap analysis between the current HR processes, organization and technology and the future model of Human Resources,- Developing a competency model for the Human Resources group that reflects the future state, and- Developing a transition plan to implement the future state design within a specified timeframe.
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The HR group needs to deliver products and services that meet customers’ needs in cost, quality and time.
* The new NCE business unit structure will only increase this emphasis
- The migration of HR into the new Corporate Center, Business Unit, Shared Service structure is evolutionary.
* But HR can’t wait until the dust settles and the picture is clear. The picture will continue to change.
* Initially all HR functions will be in the Shared Services group. Beginning very soon, some HR personnel (and associated HR responsibility, products and services) will be dedicated to the Business Units.
- Concentrate on what isn’t working well, and focus on how to move forward in a positive way.
* Some of our observations are “fact-based”, some “experienced-based”
* The goal is to look for opportunities to change in order for HR to better serve customers, then determine how to systematically improve performance
- Learn from the past, move forward
* We’ve used prior work (i.e. J Team, KBPI, Business Plans, etc.) in our analysis
* If things aren’t working, let’s set a new course
- Analysis is important but implementation is where improvement occurs
* Identify the “big things”, do enough analysis to confirm the opportunity, then move forward
* Our team focused on prioritizing issues/opportunities and recommendations that can be implemented with measurable results
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